The Open Door Policy establishes an informal complaint resolution process. This process should be utilized prior to the filing of a formal, written complaint.

When people work together day after day, questions arise and misunderstandings may occur. When an employee has a question or a complaint about employment, it is important to both the employee and the university that the situation be made known immediately. Because the supervisor is the most direct source of information about an employee's job and the university's policies and practices, complaints are usually resolved through informal communication with the employee's immediate supervisor. If a satisfactory resolution is not reached at this level, the employee may contact the next higher supervisor. Complaints may also be brought to the Director of Human Resources who, with the assistance of the appropriate Administrative Officer, has a responsibility to resolve the situation as quickly as possible.