FAQ

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I'm a new student. How do I access my electronic mail?

You can access your mail by one of the following methods:

  1. St. Edward's University Webmail Zimbra. Zimbra is a web-based email application available from any of the supported web browsers. View the instructions for accessing Zimbra.
  2. Outlook, Mac Mail or Thunderbird. These applications are POP3 or IMAP mail applications. You can only use these applications on your own computer as they download and store your e-mail on the hard drive of your computer.

I have my mail forwarded, so why don't I receive any mail from SEU?

Note: Beginning May 18, 2009 students may no longer add a forwarding address or change a forwarded address.

If you are forwarding your electronic mail to another mail provider, such as Hotmail or Yahoo, you may have problems if you have a security filter active. These filters are filtering mail from St. Edward's and either placing the mail in a Bulk or SPAM folders, or trashing the mail. Although helpful, these filters can prevent mail from being processed. You can prevent SEU mail from being blocked when using Hotmail by the following method:

Hotmail

  1. Log in to your Hotmail account.
  2. Click on Options at the top.
  3. Click on the Safe List link.
  4. In the textbox under "Type a single e-mail address (or domain):" type in admin.stedwards.edu and click on the Add>> button.
  5. Repeat step 4 for acad.stedwards.edu, libr.stedwards.edu, aux.stedwards.edu, and any other domain you would like to add.
  6. Click OK.

How to forward Email?

Your St. Edward's e-mail account is your official e-mail contact address. All notices from St. Edward's administration and faculty will be sent to your St. Edward's e-mail address.

Beginning May 18, 2009 students will no longer be able to change or add a forwarding e-mail address.

The primary reason for this is to insure that we have the technical ability to research any problem with email delivery to students. After discussion with the Computer Users group, the TLTR, and the Executive VP and Provost it has been decided that we will no longer support additional forwarding of student email accounts. (Existing forwards can remain active, but no changes can be made to forwards.) This does not affect Alumni forwarding.

How do I delete a forward or change a forwarding email address?

Beginning May 18, 2009 students will no longer be able to change or add a forwarding e-mail address.

Faculty and staff may change a forwarded email address by following the instructions on How To Forward Email.

To delete a foward and have all of your St. Edward's mail come to your St. Edward's account, follow the instructions below:

Student Accounts

  1. Connect to the Internet.
  2. Open your web browser and go to the Web Information for Students Site and click on the link for EdWeb for Students.
  3. Login in with tyour  SEU username and password.
  4. On the left side of the web page, click on the link for Email.
  5. On the bottom frame click Remove Forward.
  6. The Forward will then be removed automatically.

Faculty and Staff Accounts

  1. Connect to the Internet.
  2. Open your web browser and go to EdWeb for Faculty and Staff and click on the link for Academic Information for Faculty and Staff.
  3. Login in with your admin login name and password.
  4. On the left side of the web page, click on the link for Manage Your Account and then select Forward E-mail.
  5. Click Remove Forward.
  6. The Forward will then be removed automatically.

I have graduated or left the university. How do I stop receiving E-Mail from St. Edward's?

The St. Edward's University policy is to not do this as the e-mail needs to go to everyone who "can register" as defined by the Registrar's office. If you wish to not have e-mail from SEU then you should remove any e-mail forwarding to prevent any SEU e-mail from being sent on to your non-SEU e-mail account.

How do I unsubscribe from some of the email announcements/e-newsletters sent out by St. Edward's?

E-newsletters are sent weekly to all students. All students are automatically subscribed to these email lists. To unsubscribe from one or all of these lists:

  1. Login into EdWeb. EdWeb is available from any St. Edward's web page by going to Quick Links and selecting EdWeb.

  2. In the left frame, click on the link for Mailing List Options.

  3. In the right frame, click on the circle next to Don't send mail for any email lists you wish to be unsubscribed from.

  4. Click on Submit Changes at the bottom of the page.

You may change your mailing list options at any time. Please note that access to these mailing lists for sending outgoing email is restricted under the restricted e-mail policy and only available for use by Faculty and Staff with the necessary permissions. See theRestricted E-mail Alias Policy for more information.

What should I do if I get returned mail (Address Unknown)?

If you get the error message USER/ADRESSEE Unknown when sending an email:

  1. Look at the returned mail message.
  2. The incorrect email address will be listed at the bottom of the message.
  3. Find that person's correct address and resend the message only to that person.

How do I find an email address for a St. Edwards professor, student or staff member?

  1. Use the online St. Edwards student, faculty and staff directory. 
  2. In Zimbra you can search Company Contacts or the Global Address book for any St. Edward's faculty, staff or student email address.

How long does my email stay in my account if I don't delete it?

Mail is stored on the Zimbra e-mail server for 365 days. It is always a good idea to delete mail from your email mailbox after reading it. If you are using a POP mail program such as Eudora or Outlook, you can set the program to automatically remove mail from the server after it is downloaded to your personal computer.

How do I e-mail an entire class, advisee list, school, classification, residence hall, or major?

The Restricted e-mail aliases allow faculty and staff, who have requested to be on the restricted alias list, to send e-mails to large groups of students by program, major, school, on-campus residence, or to specific mailing lists defined under EdWeb. The policy governs the use of these aliases. It also outlines the process for requesting to be added to the restricted list and for sending outgoing email to those lists.
List of Restricted E-Mail Aliases:

  • E-Newsletters (for activities and athletics announcements, internships, etc.)
  • Specific Schools
  • Specific Programs
  • Specific Certifications
  • Specific Classifications
  • All students currently living on campus
  • All students in a particular major
  • Using the Advisee List on the EdWeb for Faculty site
  • Emailing to a class

Is there a limit on the file size I can send as an attachment?

Yes, the limit for attachment file size is 20 MB.

In order to be able to retain this increased email size limit please DO NOT send attachments to large mailing lists. One or two mass emails with large attachments could use all available space and cause all email to not work.

I am using a non-St. Edwards Internet Service Provider. Can I use Outlook or Mac Mail to access my St. Edward's email?

Do you have a non-St. Edward's Internet Service Provider  (ISP) at home such as Road Runner, SBC, NetZero, Everyone's Internet, etc.? Do you use Mac Mail or Outlook from home to check your university e-mail? 

If so, please check your outgoing mail (SMTP) server.  Your ISP may or may not allow you to send e-mail using St. Edward's SMTP server.  You may need to use the SMTP server for your Internet Service Provider.  Visit the email instructions off of the Computing Help site to learn how to set up Outlook or Mac Mail.

Info: Computer Help Desk, 448-8443 or helpline@stedwards.edu

How often should my e-mail application automatically check my e-mail?

You should never set an e-mail application to check more often than every 15 minutes for new e-mail. Any time interval less than that puts too high of a load on the e-mail server. To change your settings:

Zimbra

  1.   Log into Zimbra and click on the Preferences menu item.
  2.   Select the Mail tab.
  3.   "Check for new mail every" should be set to 15 minutes or greater.
  4.   Click on Save.

Eudora

  1.   Go to the Tools menu (Windows) or Special menu (Mac) and choose Options.
  2.   Click on the Category Checking Mail.
  3.   Enter a number 15 or higher in the Check for mail every _________ minutes.
  4.   Click on Ok to save.
     
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