E-Mail Quotas

E-mail Quotas: Mail left on the server may not exceed the following quotas:

Students: 250 MB
Faculty and Staff: 500 MB
Once your quota has been exceeded mail sent to your account will be returned to the sender with a message that the recipient's mail box is over quota. You can check your quota by logging into Zimbra WebMail. The quota status bar is in the upper right hand corner.

E-mail Retention: E-mail that is not removed by you is stored on the mail server for 365 days. Mail older than 365 days will be automatically deleted.

How does the quota work?

All e-mail sent to your St. Edward's account automatically goes to the server mail.stedwards.edu.  You then use an e-mail application such as Eudora, Outlook, Zimbra Webmail or Mac Mail to check your email.  If you use Zimbra you are working directly off of the mail.stedwards.edu server and any messages you delete and remove from the Trash are also removed from the server. 

If you use Eudora, Mac Mail or Outlook, you need to make sure you are removing e-mail from the server.  If you don't set this up, you will eventually reach your email quota and will stop receiving messages.

Checking your E-mail Quota

You can check your quota by logging into Zimbra WebMail at https://mail.stedwards.edu. The quota status bar is in the upper left corner.

Instructions for Removing E-mail from the Server Using Outlook

1. Go to the Tools menu and select Account Settings.
2. Select the e-mail address and click on Change.
3. Click on the More Settings button in the lower right corner.
4. Click on the Advanced tab.
5. If you do not want mail stored on the server at all, uncheck the box next to "Leave a copy of messages on server".  If you want to leave mail on the server for a limited amount of days, in order to check e-mail from home and work, then leave the check next to "Leave a copy of messages on server" but also check "remove from server after __ days.". Enter a number of days (7 - 14 days works for most people) to leave the mail on the server.
6. Click on OK to save the changes followed by Next and then Finish.

The next time you check your e-mail in Outlook, mail older than the number of days you entered will be removed from the server.

Instructions for Removing E-mail from the Server Using Eudora

1. Go to the Tools menu  and select Options (Windows) or the Special menu and select Settings (Mac).
2. Click on the Incoming Mail category (Windows) or Checking Mail (Mac).
3. If you do not want mail stored on the server at all, uncheck the box next to "Leave on server".  If you want to leave mail on the server for a limited amount of days, in order to check e-mail from home and work, then leave the check next to "Leave on server" but enter a number of days (7 - 14 days works for most people) to leave the mail on the server. On Windows you will need to check the box for "Delete from server after ___ days."
4.  Click on OK to save your changes.

The next time you check your e-mail in Eudora, mail older than the number of days you entered will be removed from the server.

Deleting Messages Using Zimbra Webmail

All e-mail stored on the server may be accessed using Zimbra Webmail. To delete messages:

1. Select the message(s) to be deleted and then click on the Trash icon. Deleted messages are simply moved to the Trash folder so you will also need to empty the Trash folder.
2. Empty the Trash by right-clicking (or Control Click on the Mac) on the Trash icon on under Folders.
3. Select Empty Trash.