Technical Services

IT Technical Services offers high level technical troubleshooting for computer hardware and software on both PC and Macintosh systems. Technical Services handles calls in the order they are received by the Computer Help Desk (448-8443).

Technical Services is directly responsible for:

Installation of New Desktops and Portables
Standardized Computer Imaging
Data Backup, Recovery, and Restoration
Hardware Support
Software Installation, Troubleshooting, and Repair
Computer Upgrades and Peripherals
HP LaserJet and DeskJet Printer Installation, Troubleshooting, and Repair
Recycling and Disposal of Old Computer Equipment
Refurbishing and Reallocating of Campus Equipment
Installation and support of Smart Phone Technology

Technical Services certifications include:

A+ Certified
Dell Premier Access Certified Technicians
Macintosh Certified
HP LaserJet Certified
Compaq Certified

Hours of Operation:

Mon - Fri 8:00 AM - 5:00 PM

Mission:

Instructional Technology serves the St. Edward's University community by providing technical leadership, education, and support essential for a premiere learning environment.