Network Troubleshooting Instructions

Please test E-mail, Internet Explorer, and Acad Connect before using these instructions. These instructions assume that you are not able to use any network applications, and that you have an ethernet card. If one application works but another does not (such as Eudora can get e-mail but Internet Explorer cannot get to any Internet sites) then problem is not the connection. If the Ethernet card is not in the computer, then follow the manufacturer's instructions for installing the card then continue.

#1. Check the cable: Make sure that the cable is an Ethernet cable and not a phone cable. You can tell the difference by looking at the connector. A phone cable has 4 pins and is smaller than an Ethernet cable, which has 8 pins.  If the cable does not meet this description you can buy an Ethernet cable from the bookstore. Make sure it is plugged into the wall and into the computer. 
#2. Reboot your Mac: Make sure to reboot your mac after making any changes to your network configuration. Mac OS requires a reboot for the changes to take effect.
#3. Check your TCP/IP control Panel: Make sure your TCP/IP settings are correct (check how to configure page for info).
#4. Delete your TCP/IP Prefrences

MAC OS X
*This can only be done if there is more than one Location.
1. Go to the Apple Menu, then System Preferences.
2. Double click on Network.
3. Click on the Location drop down menu at the top and select Edit Location.
4. Select the location and click on Delete. A warning window will appear, then click on Delete again.
5. Click on Done.
6. After doing this you must reconfigure your TCP/IP settings.