Please test E-mail, Internet Explorer, and Acad. connect before using these instructions. These instructions assume that you are not able to use any network applications. If one application works but another does not (such as Eudora can get e-mail but Internet Explorer cannot get to any Internet sites) then problem is not the connection. If the Ethernet card is not in the computer, then follow the manufacturer's instructions for installing the card then continue with step #3 of the installation instructions.

#1. Check the cable
#2. Check the link light
#3. Verify that the card is working
#4. Verify network setup
#5. Verify TCP/IP is setup properly
#6. Test TCP/IP
#7. Release and Renew IP

#1. Check the cable: Make sure that the cable is an Ethernet cable not a phone cable. You can tell the difference by looking at the connector. A phone cable has 4 pins and is smaller than an Ethernet cable, which has 8 pins.  If the cable does not meet this description you can buy an Ethernet cable from the bookstore. Make sure it is plugged into the wall and into the computer. 
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#2. Check the link light: Look on the back of the computer where the network card is located. Make sure the cable is plugged into the card. If you see a green light and a blinking light then you have a good link. If you see no lights on then try another port on the wall. If there isn't one or if it is too far away call the Help Desk 448-8443.
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#3. Verify that the card is working:
Go to Start then Settings and open the Control Panel. Double click on System. For Windows 98 and ME, click on the Device Manager tab. For Windows XP, click on the Harware tab and then click on Device Manager. In the list of devices, ook for an exclamation point on the Ethernet card. If there is no exclamation point then continue with step #4 below. If there is an exclamation point then the card is not setup properly. You should call the manufacturer of the network card for help in clearing this error. You can try removing the card from device manager by right clicking on the card and selecting Uninstall or remove. You will need the driver disk that came with the computer. After removing the card from device manager reboot the computer and Windows should redetect it and install the drivers again. If this fixed the error the go to step #4. If you still get the exclamation point in device manager then call the manufacturer, or set up an appointment with Network Services through the Help Desk.
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#4. Verify network setup: Make sure the network setting are correct.
Windows 98 and ME: Go to Start then Settings and open the Control Panel. Double click on the Network. Make sure TCP/IP is installed there. If it is, go to step #5. If not then you need to install it. Click ADD then click PROTOCOL then click ADD again. Highlight MICROSOFT then double-click TCP/IP. This will add TCP/IP to the network setup.
Windows XP: Go to Start then Settings and open the Control Panel. Find the Local Area Connection under the Network settings. Make sure that it is Enabled.

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#5. Verify TCP/IP is setup properly: Make sure all your TCP/IP and DNS options are blank. TCP/IP is setup Via DHCP.

Windows 98/ME:
a. Click “Start” – “Settings” - “Control Panel”
b. Double click “Network”
c. Select TCP/IP for the Wireless card and click on Properties.
d. Select to Obtain an IP address Automatically
e. Select the DNS Configuration tab and select Disable DNS.

Windows XP
a. Click “Start” – “Settings” - “Control Panel”
b. Double click “Network Connections”
c. Look for the wireless connection and for the Cisco connection, and make sure that they are Enabled.
d. Right click on the Wireless Connection.
e. Select TCP/IP for the Wireless card and click on Properties.
f. Select to Obtain an IP address Automatically and Obtain DNS Server Address Automatically.

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#6. Test TCP/IP:

6a: Test PING. Click the start button and the select Run.  Type COMMAND and press enter. 

At the DOS prompt type ping localhost.  If you get a message that looks like this:

• Reply from 127.0.0.1: bytes=32 time<10ms TTL=128 (text after "time<" may vary)
• Reply from 127.0.0.1: bytes=32 time<10ms TTL=128

then go to 6b. If you get any other response TCP/IP is not setup properly or the card is not functioning correctly. See # 3 and #4 above or call the Help Desk 448-8443.

6b: Now test internet connectivity: Type ping 209.99.108.1. You should get a response like this.

• Reply from 209.99.108.1: bytes=32 time<10ms TTL=128
• Reply from 209.99.108.1: bytes=32 time<10ms TTL=128

6C: Test DNS: Type nslookup acad.stedwards.edu. You should get a response like this

Server: dns1.stedwards.edu
Address: 209.99.108.108
Name: acad.stedwards.edu
Address: 209.99.108.103

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#7. Release and Renew IP

To release and renew the IP address on your computer:

Windows 95/98/ME
1. Click on Start.
2. Click on Run.
3. In the Open promt type in winipcfg, and click on OK. An IP Configuration window should appear.
4. Select the ethernet adapter from the drop-down menu (For example: 3COM Etherlink).
5. Click on Release All and wait about 20 seconds, or until the IP Address is 0.0.0.0
6. Click on Renew All. You should get an IP address that follows the pattern 10.X.X.X (For Example: 10.1.1.10).

Windows 2000/XP
1. Click on Start.
2. Click on Run.
3. In the Open promt type in cmd, and click on OK. A command prompt window should appear.
4. Type in ipconfig /release and press Enter.
5. Type in ipconfig /renew and press Enter. You should get an IP address that follows the pattern 10.X.X.X (For Example: 10.1.1.10).