Step 1: Be sure to log into the web authentication page (non-residents) or Clean Access (residents)
Step 2: Check signal strength
Step 3: Disable all Firewalls including Windows XP Internet Connection Firewall (ICF)
Step 4: Delete any network bridges that appear under the Network Connections
Step 5: Make sure that your wireless card is set to obtain an IP address automatically
Step 6: Make sure that you have a valid IP address. Release and Renew IP
Step 7: Re-install wireless network card (PC)

Step 1: Make sure that you have logged into the web authentication page

(For non-residents only -- faculty, staff and commuter students)
In order to authenticate on the wireless, you must first open a web page and log into the web authentication.

If you do not get a login page, then you may need to reboot.

For on campus residents -- Make sure you have logged into Clean Access

Right-click on the Clean Access icon and log in with your St. Edward's login name and password.

Step 2: Check signal strength
When a wireless card is installed there is a signal monitor that is installed and should be visible when your wireless network card is being used.

Windows: The wireless monitor icon is located at the bottom right hand corner of your task bar. Double click on the icon for the monitor to check the signal stength. Make sure that the signal is not low. If it is, move to an area closer to the public building areas.

Macintosh: The Airport monitor is located on the right side of the Menu Bar. Click on the Airport Icon and select Internet Connect from the menu.

Make sure the selected network is stedwards and that the Signal Level is strong.

Step 3: Disable all Firewalls including Windows XP Internet Connection Firewall (ICF)

How to identify and disable Windows XP Internet Connection Firewall (ICF)

1: Determine if ICF is enabled.

a. Click “Start” – “Settings” - “Control Panel”
b. Double click “Network Connections”
c. You will see a padlock icon on the network connection if ICF is enabled. If you do not see the padlock then ICF is already disabled and no further action is needed.

2: Disable ICF.

a. Right click the Wireless Connection icon and click “Properties”.
b. Click the “Advanced” tab.
c. The “Advanced” should look like this (if “Internet Connection Sharing” is enabled, then disable it).

d. Click “OK”.
e. This window will popup. Click “Yes”.



f. The “Network Connections” Control Panel should now look like this:
ICF is now disabled.

Step 4: Delete any network bridges that appear under the Network Connections.

If no wireless connections are available, or if the connection is not established, then this may be the cause. The bidge is normally created by Microsft when you run the Network Setup Wizard.

a. Click “Start” – “Settings” - “Control Panel”
b. Double click “Network Connections”
c. Right click on the Network Bridge and select Delete.

Step 5: Make sure that your wireless card is set to obtain an IP address automatically.

Windows XP
a. Click “Start” – “Settings” - “Control Panel”
b. Double click “Network Connections”
c. Look for the wireless connection and for the Cisco connection, and make sure that they are Enabled.
d. Right click on the Wireless Connection.
e. Select TCP/IP for the Wireless card and click on Properties.
f. Select to Obtain an IP address Automatically and Obtain DNS Server Address Automatically.

MAC OS X
a. Go to Apple then System Preferences
b. Select Network, and select the Airpot card from the Show drop down menu.
c. Make sure that your settings are set to Using DHCP under the Configure drop down menu.

Step 6: Make sure that you have a valid IP address. Release and Renew IP.

To release and renew the IP address on your computer:

Windows 2000/XP
a . Click on Start.
b . Click on Run.
c . In the Open promt type in cmd, and click on OK. A command prompt window should appear.
d . Type in ipconfig /release and press Enter.
e . Type in ipconfig /renew and press Enter. You should get an IP address that follows the pattern 10.X.X.X (For Example: 10.1.1.10).

MAC OS X
a . Reboot machine.

If all else fails, you may need to reinstall your wireless network card. You could uninstall it from the device manager, or reinstall it by downloading the latest version of the driver from the manufacturer's web site.

Accessing Device Manager from Windows XP
a. Right click on My Computer and select Manage. The Computer Management window will appear.
b. Select Device manageron the left and the installed devices will appear on the right.
c. Click on the plus sign next to the Network Adapters to expand the list.
d. Find the wireless adapter. Right click on it and select Uninstall.
e. Close the window and restart the computer.