1. I'm a new student. How do I access my electronic mail? Answer
2. I have my mail forwarded, so why don't I receive any mail from SEU? Answer
3. How do I forward my St. Edward's e-mail? Answer
4. How do I delete a forward or change a forwarding email address? Answer
5. I have graduated or left the university. How do I stop receiving E-Mail from St. Edward's? Answer
6. How do I unsubscribe from some of the email announcements/e-newsletters sent out by St. Edward's? Answer
7. What should I do if I get returned mail (Address Unknown)? Answer
8. How do I find an email address for a St. Edwards professor, student or staff member? Answer
9. How long does my email stay in my account if I don't delete it? Answer
10. How do I e-mail an entire class, advisee list, school, classification, residence hall, or major? Answer
11. Is there a limit on the file size I can send as an attachment? Answer
12. I am using a non-St. Edwards Internet Service Provider from home. Can I use Eudora to access my St. Edward's email? Answer
13. How often should my e-mail application automatically check my e-mail? Answer
    

Answers

I'm a new student. How do I access my electronic mail?
You can access your mail by one of the following methods:

1. EMU web mail has been replaced by St. Edward's University Webmail Zimbra. Zimbra is a web-based email application available from any of the supported web browsers. Instructions for accessing Zimbra.
   

2. Eudora. Eudora is a POP3 mail application. You can only use Eudora on your own computer as it downloads and stores your e-mail on the hard drive of your computer. Instructions for using Eudora.

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I have my mail forwarded, so why don't I receive any mail from SEU?
If you are forwarding your electronic mail to another mail provider, such as Hotmail or Yahoo, you may have problems if you have a security filter active. These filters are filtering mail from St. Edward's and either placing the mail in a Bulk or SPAM folders, or trashing the mail. Although helpful, these filters can prevent mail from being processed. You can prevent SEU mail from being blocked when using Hotmail or Yahoo by using one of the following methods:

Hotmail
1. Log in to your Hotmail account.
2. Click on Options at the top.
3. Click on the Safe List link.
4. In the textbox under "Type a single e-mail address (or domain):" type in admin.stedwards.edu and click on the Add>> button.
5. Repeat step 4 for acad.stedwards.edu, libr.stedwards.edu, aux.stedwards.edu, and any other domain you would like to add.
6. Click OK.

Yahoo Mail
1. Log in to your Yahoo mail account.
2. Click on Options on the left.
3. Click on the Mail Preferences link.
4. Under Bulk Delivery, select the bubble next to Inbox.
5. Click on the Save button at the very bottom of the page.

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How to forward Email?
Your St. Edward's e-mail account is your official e-mail contact address. All notices from St. Edward's administration and faculty will be sent to your St. Edward's e-mail address. If you choose not to use your St. Edward's e-mail account you must forward your St. Edward's e-mail to another e-mail account that you check regularly.

To have email sent to your SEU acount automatically forward to another email account, you must log into the EdWeb (for students), EdWeb for Faculty, or Staff Information on the Web site and setup a forwarding email address.

1. Connect to the Internet
2. Open your web browser and go to
   • the EdWeb at http://www.stedwards.e du/regist/stuinfo.htm and click on the link for EdWeb for Students.
   • the EdWeb for Faculty site at http://www.stedwards.edu/regist/facinfo.htm and click on EdWeb for Faculty.
   • the Staff Information on the Web site at https://admin.stedwards.edu/cgi-bin/staff/frame.cgi
3. Login in with the login name and password used for EdWeb, E-mail, etc.
4. On the left side of the web page, click on the link for Forward Email.
5. On the right side of web page enter the email address where you would like your mail forwarded.
6. Click on the button to Submit Change

Any new mail that goes to your St. Edward's student account address will automatically be forwarded to your new email address. If you need to change the email address your mail is forwarded to, simply execute the steps above again and remove the forward, replacing it with a new address.
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How do I delete a forward or change a forwarding email address?

To change a forwarded email address, simply follow the instructions on How To Forward Email.

To delete a foward and have all of your St. Edward's mail come to your St. Edward's account, follow the instructions below:

Student Accounts

1. Connect to the Internet.
2. Open your web browser and go to the Web Information for Students Site and click on the link for EdWeb for Students.
3. Login in with the login name and password used for Web Registration.
4. On the left side of the web page, click on the link for Forward Email.
5. On the right side of web page click Remove Forward.
6. The Forward will then be removed automatically.

Faculty and Staff Accounts

1. Connect to the Internet.
2. Faculty: Open your web browser and go to the Web Information for Faculty & Staff Site and click on the link for Academic Information for Faculty and Staff.

   Staff: Open your web browser and go to the Web Information for Staff Site.

3. Login in with your admin login name and password.

4. On the left side of the web page, click on the link for Forward Email.

5. On the right side of web page click Remove Forward.
6. The Forward will then be removed automatically.

I have graduated or left the university. How do I stop receiving E-Mail from St. Edward's? The St. Edward's University policy is to not do this as the e-mail needs to go to everyone who "can register" as defined by the Registrar's office. If you wish to not have e-mail from SEU then you should remove any .forward files to prevent any SEU e-mail from being sent on to your non-SEU e-mail account.

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How do I unsubscribe from some of the email announcements/e-newsletters sent out by St. Edward's? E-newsletters are sent weekly to all students. All students are automatically subscribed to these email lists. To unsubscribe from one or all of these lists:

1. Login into EdWeb. EdWeb is available from any St. Edward's web page by going to Quick Links and selecting EdWeb. Staff should go to http://admin.stedwards.edu/cgi-bin/staff/frame.cgi to unsubscribe from these lists.
2. In the left frame, click on the link for Mailing List Options.
3. In the right frame, click on the circle next to Don't send mail for any email lists you wish to be unsubscribed from.
4. Click on Submit Changes at the bottom of the page.

You may change your mailing list options at any time. Please note that access to these mailing lists for sending outgoing email is restricted under the restricted e-mail policy and only available for use by Faculty and Staff with the necessary permission. See the Restricted E-mail Alias Policy for more information.

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What should I do if I get returned mail (Address Unknown)?
If you get the error message USER/ADRESSEE Unknown when sending an email:

1. Look at the returned mail message.
2. The incorrect email address will be listed at the bottom of the message.
3. Find that person's correct address and resend the message only to that person.

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How do I find an email address for a St. Edwards professor, student or staff member? Use the powerful St. Edwards student, faculty and staff directory. Or, there is also the Global Address list within Zimbra, that allows you to search for faculty, staff or students email addresses.

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How long does my email stay in my account if I don't delete it?
It is always a good idea to delete mail from your email mailbox after reading it. If you are using a POP mail program such as Eudora or Zimbra, you can set the program to automatically remove mail from the server after it is downloaded to your personal computer. If you are using PINE, you can mark a message for deletion by typing a D next to the message. When you quit out of PINE the messages marked for deletion will be deleted from the server. Learn more about using PINE.

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How do I e-mail an entire class, advisee list, school, classification, residence hall, or major?
The Restricted e-mail aliases allow faculty and staff, who have requested to be on the restricted alias list, to send e-mails to large groups of students by program, major, school, on-campus residence, or to specific mailing lists defined under EdWeb. The policy governs the use of these aliases. It also outlines the process for requesting to be added to the restricted list and for sending outgoing email to those lists.

• E-Newsletters (for activities and athletics announcements, internships, etc.)
• Specific Schools
• Specific Programs
• Specific Certifications
• Specific Classifications
• All students currently living on campus
• All students in a particular major

Using the Advisee List on the EdWeb for Faculty site

Emailing to a class

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Is there a limit on the file size I can send as an attachment?
Yes, the limit for attachment file size is 10 MB.

In order to be able to retain this increased email size limit please DO NOT send attachments to large mailing lists. One or two mass emails with large attachments could use all available space and cause all email to not work.
Some users cannot read the attachments anyway and they take considerable file space and processing resources.

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I am using a non-St. Edwards Internet Service Provider. Can I use Eudora to access my St. Edward's email?

Do you have a non-St. Edward's Internet Service Provider at home such as Road Runner, SBC, NetZero, Everyone's Internet, etc.? Do you use Eudora or Outlook from home to check your university e-mail?

If so, please check your outgoing mail (SMTP) server. Visit the email instructions off of the Computing Help site to learn how to set up Eudora (for Windows or Mac), or other email applications such as Outlook or Mac Mail.

Info: Computer Help Desk, 448-8443 or helpline@stedwards.edu

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How often should my e-mail application automatically check my e-mail? You should never set an e-mail application to check more often than every 15 minutes for new e-mail. Any time interval less than that puts too high of a load on the e-mail server. To change your settings:

Zimbra

1. Log into Zimbra and click on the Options menu item.
2. Click on Options
3. Select the Mail tab.
4. Polling interval (minutes after which to check for new mail) should be set to 15 minutes or greater.
5. Click on Save.

Eudora

1. Go to the Tools menu (Windows) or Special menu (Mac) and choose Options.
2. Click on the Category Checking Mail.
3. Enter a number 15 or higher in the Check for mail every _________ minutes.
4. Click on Ok to save.