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Computer Help How do I get things done in IT? Faculty and Staff Information Student Information Computer Competency Computer Training e-mail Hardware and Software Support How Do I? Accounts - Faculty/Staff Accounts - Students Blackboard - Faculty Blackboard - Students EdShare - Faculty/Staff EdShare - Students E-Mail Hardware and Software Internet Access Turnitin Viruses & Spyware Internet Access Technical Acquisitions Viruses, Worms & Spyware   Computer Help Information Technology Type of Request and Web Site for More Information Contact Phone Location Blackboard problems Help Desk 448-8443 MH 309 Blackboard, Centra & web-based course materials for faculty Rui Li 416-5863 Prex 106 Burn a CD/DVD Help Desk 448-8443 MH 309 Cabling (voice-data-video-security) Telecom 448-8799   Campus Cable / closed circuit TV / SEUTV Telecom 448-8799   CARS Enhancements / New Systems Computer Services 428-1043 MH 210 CARS errors, printing problems Help Desk 448-8443 MH 309 Classroom - delivery of portable technology  Media Services 448-8663 MH 207 Classroom maintenance (5 Minute< response) Media Services 448-8663 MH 207 Classroom problems with student computers & printers Help Desk 448-8443 MH 212 Classroom Support - guest lecturing services and training Media Services 448-8663 MH 207 Classrooms (SMART)  Design & maintenance Media Services 448-8663 MH 207 Computer clean-up/reimage for new employees Help Desk 448-8443 MH 309 Computer Competency questions Joana Trimble 464-8816 MH 309 Computer/printer moves Help Desk 448-8443 MH 309 Conference Phone reservations Telecom 448-8799   Copier Sales and Installation Gaston Hebert 448-8597   Data Backup Help Desk 448-8443 MH 309 Digital equipment checkout for faculty, staff and students  Media Services 448-8663 MH 207 EdShare - Increase Quota Help Desk 448-8443 MH 309 EdShare - Setup shared directory Help Desk 448-8443 MH 309 EdShare problems Help Desk 448-8443 MH 309 Educational technology research Rui Li 416-5840 Prex 106 EdWeb problems Help Desk 448-8443 MH 309 E-mail for Groups or Organizations Computer Services 428-1043 MH 210 Faculty- information and training on instructional technology Rui Li 416-5863 Prex 106 Faculy Resource Center services, hardware & software help Eric Trimble 448-8618 FRC Hilltopper swipe Card technology Telecom 448-8799   Imagistics Copiers/Printers - Printing Problems Help Desk 448-8443 MH 309 Instructional Computing  web applications Chris Martinez 428-1364 Prex 116 Instructional design & development of instructional technology Rui Li 416-5863 Prex 106 MH212 computer lab hours Help Desk 448-8443 MH 212 Network/Internet not working Help Desk 448-8443 MH 309 Order a new computer, monitor, printer for office Help Desk 448-8443 MH 309 Order computer or software for home use Help Desk 448-8443 MH 309 Order software for labs and classroom Help Desk 448-8443 MH 309 Order Software for office Help Desk 448-8443 MH 309 Password - Reset for faculty/staff Computer Services 428-1043 MH 210 Password - Reset student Help Desk 448-8443 MH 309 PEC Computer lab and classroom support Media Services 673-6109 PEC Phone and voicemail services Telecom 448-8799   Phone directory (white and yellow pages) Telecom 448-8799   Piloting new online projects for faculty Jason Rosenblum 416-5840 Prex 120 Printer Maintenance/Installation Help Desk 448-8443 MH 309 Printer paper in computer classrooms & labs Help Desk 448-8443 MH 212 RealServer Rui Li 416-5863 MH 309 Recycle old computers, printers Help Desk 448-8443 MH 309 Residence hall computer lab hardware & software - support Help Desk 448-8443 MH 212 Residence hall computer lab hardware & software - installation Help Desk 448-8443 MH 212 SMART classroom demonstrations  Media Services 448-8663 MH 207 Software - home use rights for  Help Desk 448-8443 MH 309 Software installation in classrooms, residence halls &  labs Help Desk 448-8443 MH 212 Special events technology consultation Media Services 448-8663 MH 207 Technology Research & Development for faculty Jason Rosenblum 416-5840 Prex 120 Topper Tender Web deposit problems Telecom 448-8799   Training for a class at faculty request Training 448-8554 MH 309 Training for new employees Help Desk 448-8443 MH 309 Turnitin assistance Help Desk 448-8443 MH 309 Video assistance for student presentations and projects  Adrian Tapia 428-1040 MH 309A Video conferencing Telecom 448-8799   Video projects for faculty Eric Trimble 448-8618 FRC Web consultation on new/emerging technologies  Web Team 448-8664 MH 306a Web pages for departments  Web Team 448-8664 MH 306a Web pages on SEU site - updates Web Team 448-8664 MH 306a Web programming for faculty Chris Martinez 428-1364 Prex 116 Web Publishing - faculty Help Desk 448-8443 MH 309 Web Publishing - students Help Desk 448-8443 MH 309 Web-based projects, exclusive of CARS or Instructional Web Team 448-8664 MH 306a

St. Edward's University 3001 South Congress Avenue Austin, Texas 78704 512-448-8400 Contact: helpline@stedwards.edu Updated: 08/08/2006 © 2003, St. Edward's University