FIVE MINUTE OR LESS RESPONSE TIME

As part of Media Services commitment to the St. Edward's University community we respond to classroom technology emergencies typically in five minutes or less. Our goal is to make technology accessible, reliable and user friendly.

• Each morning Media Services' staff performs equipment diagnostics including routine equipment maintenance and testing.

• We provide classroom training and demonstrations to faculty, staff and students.

• We've created best practices and other materials to make the technology experience successful.

• Media Services' staff designs and installs the technology, so we know the classrooms.

• In keeping with our response time pledge, Media Services has satellite offices in Andre and Fleck.

• Student assistants are trained to respond to technology emergencies.

• Last year, 2007-2008 we responded to over 800 calls.  98% of all calls in less than five minutes.

• 95% of these technology concerns were resolved in less than 10 minutes.