Speaker: David McDonald
Candidate for Bachelors of Science in Computer Science
Time: 5:45 PM
Place: Trustee Hall 214
Supervisor: Dr. Anthony Cassandra
Title: Support Information Tracker

Abstract: When large businesses, schools, or any type of organization sets up an IT infrastructure, there are many times when complex activities or problems are solved by an individual or group of individuals. A common problem is that a lot of the important information about the solution is kept in the mind of one or a few people. Not capturing information in an organized way makes companies susceptible to losing information or erratic quality of service. In this talk we present Support Information Tracker (SITR) which is an application designed to capture this information and combine the knowledge into one easily accessibly and searchable, organized information repository. SITR incorporates many advanced features such as a foreign language implementation, WYSIWYG text editor, support request tracker, and is used by many large institutions including universities, public companies, and private citizens.