During business hours:
Global Engagement Office (GEO)
Moody Hall 102
[+001] 512-448-1051

NOTE: The Global Engagement Office (GEO) staff does not regularly check e-mail or voicemail over weekends and holidays. Time zones might also make it hard to receive a timely response.

After hours 24/7:
University Police Department (UPD)
[+001] 512-448-8444
Holy Cross Hall, G13
think.stedwards.edu/police

Emergencies while Studying Abroad

Faculty or staff on-site at your study abroad program are the fastest and most helpful resource in an emergency. Contact them first for immediate assistance. If your emergency requires any SEU office be involved, contact the University Police Department and they can connect you to the appropriate contact (Health and Counseling Center, Dean of Students Office, Global Engagement Office, etc.).

  • Immigration Document Signatures

  • Forgotten/Lost/Stolen/Damaged Immigration Documents

  • Letter Requests

Immigration Document Signatures

If you forgot to have your Form I-20 or Form DS-2019 signed for travel before leaving the U.S., check to see when it was last signed. Travel signatures are good for one full year from the date they were last signed. If your Form I-20 or DS-2019 hasn't been signed within the past year from your date of return to the U.S., iss [at] stedwards.edu (subject: Immigration%20Document%20Signatures) (email us). A new I-20 or DS-2019 will be created for you. You will get instructions on how to sign up for shipping through eShip Global (service used to send immigration documents).

I-20s and DS-2019s are confidential immigration documents. If you have a friend in Austin who will pick up your I-20 or DS-2019, you must e-mail us to give permission as well as the name of the person picking up the documents.

NOTE: You are responsible for paying for shipping costs. Pay online by credit card when you create your account. If you will need it mailed to you within the U.S., please confirm the mailing address with your International Student Advisor.

NOTE: Only original I-20s and DS-2019s are valid for travel. Copies will not be accepted by Customs and Border Protection (CBP) Officers. GEO does not e-mail copies of I-20s or DS-2019s.

Forgotten/Lost/Stolen/Damaged Immigration Documents

If you left your I-20 or DS-2019 in Austin before traveling, iss [at] stedwards.edu (subject: Immigration%20Documents) (e-mail us). A new I-20 or DS-2019 will be created for you (unless the original was left in GEO). You will get instructions on how to sign up for shipping through eShip Global (service used to send immigration documents). 

You are responsible for shipping costs. Pay online when you create your account. If you will need it mailed to you within the U.S., please confirm the mailing address with your International Student Advisor via email.

I-20s and DS-2019s are confidential immigration documents. If you have a friend in Austin who will pick up your I-20 or DS-2019, you must iss [at] stedwards.edu (subject: Immigration%20Documents) (e-mail us) to give permission as well as the name of the person picking up the documents.

Letter Requests

If you require a letter from GEO for travel/immigration purposes, iss [at] stedwards.edu (subject: Letter%20Request) (e-mail us). Be specific about the purpose and content for the letter. Indicate whether a scanned copy or an original is required.

Letter requests require advanced warning. Please allow 2-4 business days from the request date for the letter to be created.

You will receive either the scanned letter or instructions for shipping through eShip Global so we can send it to you (if you are outside the U.S.). You are responsible for shipping costs. Pay online when you create your account. If you will need it mailed to you within the U.S., please confirm the mailing address with your International Student Advisor iss [at] stedwards.edu (subject: Letter%20Request) (via email).