FAQs & the Residential Guide to Living
For first-year students, living on campus is a new experience that can be overwhelming at times. Here are resources designed to support you and help ease the transition:
- Before you start packing, review our Frequently Asked Questions and learn about what you should bring.
- The Residential Guide to Living helps you navigate policies and procedures on living in the residence halls and apartments. You'll find information about living with roommates, damage charges and visitation hours.
Live Large in a Small Space
We know residence hall rooms are small, but with some creativity you can make them feel like home. Here, some of our students give their advice on how to make this possible to achieve maximum livability.
In the online housing application, you'll agree to the Housing Contract. This contract includes information about check-in/check-out dates, cancellation policies and room changes. Click on the appropriate housing contract to read:
If you are in need of a proof of residency, please email our office at firstname.lastname@example.org.
Submit a Maintenance Request
Campus residents that have emergency repairs such as broken water pipes, power outages, lock difficulties, or other safety/security hazards should immediately contact a Residence Life staff member. If you can't reach a staff member, contact University Police at 512-488-8444.
For routine repairs, fill out the maintenance request appropriate to the community in which you live:
- Basil Moreau Hall, Casa, or Jacques Dujarie Hall
- Edmund Hunt, Le Mans, or Johnson halls
- Teresa Hall
- Maryhill and Hilltopper Heights Apartments
NOTE: Apartment residents are responsible for replacing their own incandescent light bulbs (fluorescent bulbs are replaced by Facilities) and using a plunger to unclog toilets.
- St. André Apartments
NOTE: Apartment residents are responsible for using a plunger to unclog toilets.
These requests will be reviewed and submitted by your residence director. Facilities will not process requests sent to their office that do not come from Residence Life professional staff.
It is important to report minor problems before they become major problems. If a condition becomes worse because of failure to report the problem in a timely manner, residents may be assessed damage charges. Residents are asked to cooperate with the maintenance staff so repairs can be made as quickly as possible. The university reserves the right to enter an apartment to make needed repairs.
Sign up for Renter's Insurance with Grad Guard
We are pleased to recommend GradGuard to help you protect your belongings with renters insurance! Read below for more information.
What is GradGuard Renter's Insurance?
GradGuard is a company that the university has partnered with to offer our students an optional College Renter's Insurance policy.
Am I required to have Renters Insurance?
No. However, the university assumes no liability for loss or damage to a student’s personal property due to fire, flood, theft or other causes. We strongly recommend that the student obtain renter’s insurance to cover these losses. The university will not reimburse for any loss of personal property.
How do I sign up for GradGuard Renter's Insurance?
You will have the option to sign up during the housing application. If you opt in to the renter's insurance program, you will momentarily be routed to the GradGuard website. Upon completing their application, you will be routed back to the housing application.
Where can I learn more about GradGuard?
You can visit Grad Guard's FAQs to see their commonly asked questions and learn more about their company and product.
Order Linens and Care Packages with Our Campus Market
We are pleased to collaborate with Our Campus Marketing (OCM) to purchase linen and care packages for campus residents. A percentage of these proceeds are returned to Residence Life for better quality programming!
All residence halls are furnished with extra-long mattresses, which require specially sized sheets, blankets, and comforters. The Pavilions apartments are furnished with full size mattresses. OCM provides a large selection of custom-sized linens designed to fit your bed and last until graduation. OCM also has a variety of other items for your new room, including extra-long comforters, extra-long mattress pads, extra-long thermal blankets, pillows, and storage solutions.
Respond early to choose from the widest assortment of options. OCM’s residence hall bedding and accessories are ensured with a 100% satisfaction guarantee right up to graduation. If you are ever dissatisfied with your purchase, you can return your linens for a full refund.
Families can send their student a care package. From finals-related care packages to Valentine’s Day treats, OCM provides a unique selection of gifts and care packages specially made for college students.
If you would like more information regarding care packages/linens or have a question/concern about an order through OCM, contact their offices at 1 (866) 847-7365 or live chat them on their website.
Work on Campus with Residence Life
Interested in working on campus? If you qualify for student work study, consider joining our team!
Residence Life student employment opportunities are available in the residential communities and our central office.
Behavioral Intervention Team
The St. Edward’s Behavioral Intervention Team (BIT) cares for students, faculty, and staff who may be in distress. Keep our community healthy and safe — learn how to report a concern, identify the behaviors of someone in distress, and become familiar with available resources.
Missing Student Protocol
If you have reason to believe that an enrolled residential student is missing, immediately notify the St. Edward’s University Police Department at 512-448-8444 or contact a Residence Life staff member.