Mail Services

Resident Student Mail & Package Delivery

Mail and packages are delivered Monday through Friday to each residence hall. During high volume times, please allow up to two business days for packages to be processed and delivered. 

Sending Mail

Outgoing mail in a stamped or postage paid envelope can be dropped in the outgoing mail slot in the mailboxes located in the Quick Dip or brought to Mail Services on the first floor of the Operations Building, Office 104. 

Tips for Students and Parents

• Always include a return address on all mail.
• Mail Services uses the official student resident roster to sort student mail and packages. Mail and packages sent to names that are not on the roster will not be deliverable. 
• Residents are responsible for updating their address with the U.S. Post Office and with the university. To update your address with the university, please visit the Permanent Address Task Center in MyHilltop.
• Students should contact Mail Services when expecting medication that requires refrigeration to arrange for prompt pickup.
• Resident students are encouraged to track mail of critical importance such as passports, credit cards, medicine, glasses, etc. via signature confirmation, certified, or registered mail.
• Avoid sending anything of monetary value via standard USPS letter mail.

Addressing Standards for Student Mail:

To ensure proper delivery, please use the following address format. When your package arrives to campus, we will look you up by name and deliver to the correct apartment/residence hall front desk.

First name, Last name 

3001 S. Congress Ave.

Austin, TX 78704

Junk Mail

In alignment with our sustainability efforts and in order to prevent large amounts of paper waste on campus, Mail Services has streamlined the procedure for sorting the unsolicited mail, or junk mail, it receives. “Junk mail” is unsolicited, standard mail that is addressed to “Occupant” or “Resident.” Once received from the United States Postal Service (USPS), the “junk mail” is removed from the delivery process and recycled.

Students who receive unsolicited catalogs or other unwanted advertising mail can have their name removed from mailing lists by visiting the Data Marketing and Analytics (DMA) website. 

Employee Mail Delivery

Employee mail, including inter-campus mail, will be delivered Monday through Friday to the employee departmental mailboxes in the Quick Dip. Employee keyholders are designated for each departmental mailbox. If you have questions about who has a key to your box or which box is assigned to your area, please email business.services@stedwards.edu. 

Employee Package Delivery

Employee packages will either be delivered to the Smart Lockers located in the Quick Dip or held in Mail Services in the Operations Building. Employees will receive an email notification with detailed instructions for package pickup. Packages delivered after 2pm will be delivered the next day. 

Sending Mail

Outgoing mail in a stamped or postage paid envelope and inter-campus mail can be dropped in the outgoing mail slot in the mailboxes located in the Quick Dip or brought directly to Mail Services on the first floor of the Operations Building, Office 104.

When addressing inter-campus mail, please provide the full name of the recipient, department name, and the full name of the sender. 

Departments that need to send metered or bulk mailings should contact Mail Services to discuss options and procedures.

Sending Packages

Packages that have a prepaid shipping label can be brought to Mail Services on the first floor of the Operations Building, Office 104 for shipment.

The university also has access to discounted pricing with FedEx Shipping. Many departments on campus have their own FedEx Shipping account and can use that account number to create shipping labels.  FedEx shipments with prepared labels can be dropped off in the FedEx Express Dropbox in the Quick Dip.  If you do not have a FedEx shipping account and would like to set one up, please contact business.services@stedwards.edu. 

Q: How can I collect my mail and packages?

A: Departmental mail will be delivered to the Quick Dip. The Quick Dip is open Monday - Friday,  7:00 AM - 7:00 PM.  We encourage schools and departments to coordinate and develop a plan for collecting and disbursing any time-sensitive mail and packages.  If you have questions about who can pick up for your area please contact businessservices@stedwards.edu.  

Q: What should I do if I have a package on the way? Will I receive an email notification when my package arrives?

A: Individuals should track their shipped packages using the tracking numbers provided by the delivery courier (USPS, UPS, FedEx, DHL, etc.). Employees will be notifed via email when a package arives. 

Q: What if I am working remotely and can't get to campus to collect my package ? 

A: Mail and packages can be held at Mail Services in Operations Building for those working remote. Please contact Mail Services at mailservices@stedwards.edu with questions and concerns. 

Q: What are my options for payment at the Mail Services office? 

A: Employees can pay with thier area FOAPAL. We have set up a list of Shipping and Postage FOAPALs for each area/department. It is strongly encouraged that you confirm the FOAPAL with your supervisor.  Please contact businessservices@stedwards.edu with any FOAPAL updates or questions. 

Q: What are the hours of operation for Mail Services during remote operations? 

A: Mail Services hours of operation: 8 AM - 5 PM 

Q: What should I do if I have a package on the way? Will I receive an email notification when my package arrives?

A: Individuals should track their shipped packages using the tracking numbers provided by the delivery courier (USPS, UPS, FedEx, DHL, etc.). Employees will be notified when packages are ready for pickup. 

Q: What if I cannot get to campus to collect my package? 

A: For employees working remotely, and who are unable to come to campus, mail and packages will be stored in the Operations Building until collected.