Resident Student Mail & Package Delivery

Mail and packages are delivered Monday through Friday to each residence hall. Please see the charts below for mailbox and package pickup locations by residence. 

Sending Mail

Outgoing mail in a stamped or postage paid envelope can be dropped in the outgoing mail slot in the mailboxes located in the Quick Dip or brought to Mail Services on the first floor of the Operations Building, Office 104. 

Sending Packages

Packages that have a prepaid shipping label can be brought to Mail Services on the first floor of the Operations Building, Office 104 for shipment. Ricoh also offers packing and shipping services should you not have a prepaid shipping label for your package. 

Tips for Students and Parents

• If a shipment cannot be delivered to a PO box, please use the address format for packages detailed in the chart below.
• Always include a return address on all mail.
• Mail Services uses the official student resident roster to sort student mail and packages. Mail and packages sent to names that aren’t on the roster will not be deliverable. 
• Residents are responsible for updating their address with the U.S. Post Office and with the university. To update your address with the university, please visit the Permanent Address Task Center in MyHilltop.
• Students should contact Mail Services when expecting medication that requires refrigeration to arrange for prompt pickup.
• Resident students are encouraged to track mail of critical importance such as passports, credit cards, medicine, glasses, etc. via signature confirmation, certified, or registered mail.
• Avoid sending anything of monetary value via standard USPS letter mail.

Addressing Standards and Mailbox Locations for Student Mail:

Mailbox keys are issued by Residence Life during check-in. 

Residence	Address	Pick Up
Mary Hill and Hilltopper Apartments	Student Name PO Box 42348 Austin, TX 78704	Exterior Community Mailboxes
Basil Moreau	Student Name PO Box 42020 Austin, TX 78704	Basil Moreau Lobby
Dujarie Hall	Student Name PO Box 41539 Austin, TX 78704	Dujarie Hall Lobby Mailboxes
East Hall	Student Name PO Box 41000 Austin, TX 78704	East Lobby Mailboxes
Hunt/Johnson/LeMans	Student Name PO Box 40370 Austin, TX 78704	LeMans Mailboxes
St. André Apartments	Student Name PO Box 3566 Austin, TX 78704	Pavilions Lobby Mailboxes
Teresa Hall	Student Name PO Box 3255 Austin, TX 78704	Teresa Hall Lobby Mailboxes

Addressing Standards and Pickup Locations for Student Packages:

Residents will be notified via email when they receive a package. Packages should be picked up within two days of the email notification. Residents will need to show identification when picking up packages.

Residence	Address	Pick Up
Mary Hill and Hilltopper Apartments	Student Name Mary Hill Apartments 520 Woodward Street  Austin, TX 78704	Community Building 2
Basil Moreau	Student Name Basil Moreau 3001 South Congress  Austin, TX 78704	Basil Moreau Front Desk
Casa	Student Name Casa 3001 South Congress  Austin, TX 78704	Basil Moreau Front Desk
Dujarie Hall	Student Name Dujarie Hall 3001 South Congress  Austin, TX 78704	Dujarie Hall Front Desk
East Hall	Student Name East Hall 3001 South Congress  Austin, TX 78704	East Hall Front Desk
Hunt Hall	Student Name Hunt Hall 3001 South Congress  Austin, TX 78704	LeMans Front Desk
Johnson	Student Name Johnson  3001 South Congress  Austin, TX 78704	LeMans Front Desk
LeMans	Student Name LeMans 3001 South Congress  Austin, TX 78704	LeMans Front Desk
Pavilions	Student Name Pavilions 3001 South Congress  Austin, TX 78704	Pavilions Front Desk
Teresa	Student Name Teresa Hall 3001 South Congress  Austin, TX 78704	Teresa Hall Front Desk

Junk Mail

In alignment with our sustainability efforts and in order to prevent large amounts of paper waste on campus, Mail Services has streamlined the procedure for sorting the unsolicited mail, or junk mail, it receives. “Junk mail” is unsolicited, standard mail that is addressed to “Occupant” or “Resident.” Once received from the United States Postal Service (USPS), the “junk mail” is removed from the delivery process and recycled.

Students who receive unsolicited catalogs or other unwanted advertising mail can have their name removed from mailing lists by visiting the Data Marketing and Analytics (DMA) website. 

Employee Mail Delivery

Employee mail, including inter-campus mail, is delivered Monday through Friday to the employee mailboxes in the Quick Dip. Employee keyholders are designated for each departmental mailbox. If you have questions about who has a key to your box or which box is assigned to your area, please email business.services [at] stedwards.edu. 

Employee Package Delivery

Employee packages are delivered to the Smart Lockers located in the Quick Dip. Employees will receive an email notification when their package is ready for pick up with detailed instructions for collecting the package. Packages must be retrieved within 5 business days of receiving the email notification or they will be removed from the lockers and returned to Mail Services in the Operations Building. 

Sending Mail

Outgoing mail in a stamped or postage paid envelope and inter-campus mail can be dropped in the outgoing mail slot in the mailboxes located in the Quick Dip or brought directly to Mail Services on the first floor of the Operations Building, Office 104.

When addressing inter-campus mail, please provide the full name of the recipient, department name, and the full name of the sender. 

Departments that need to send metered or bulk mailings should contact Mail Services to discuss options and procedures.

Sending Packages

Packages that have a prepaid shipping label can be brought to Mail Services on the first floor of the Operations Building, Office 104 for shipment. Ricoh also offers packing and shipping services via multiple carriers (USPS, UPS, FedEx, DHL, etc.) should you not have a prepaid shipping label for your package. 

The university also has access to discounted pricing with FedEx Shipping. Many departments on campus have their own FedEx Shipping account and can use that account number to create shipping labels.  FedEx shipments with prepared labels can be dropped off in the FedEx Express Dropbox in the Quick Dip.  If you do not have a FedEx shipping account and would like to set one up, please contact business.services [at] stedwards.edu. 

Q: What are the hours of operation for Mail Services during remote operations? 

A: Mail Services hours of operation: 9:00 AM - 4:30 PM 

Q: Are mail and package deliveries to smart lockers or offices still occurring?

A: No. During the period of remote operations, the Mail Services office is open and receiving incoming deliveries, but employees will need to visit Mail Services on the first floor of the Operations Building, office104, to collect their mail and packages. 

Q: How can I collect my mail and packages?

A: During remote operations, employees can pick up mail at the Mail Services location in the Operations Building from 9:00 AM - 4:30 PM, Monday - Friday.  We encourage schools and departments to coordinate and develop a plan for collecting and disbursing any time-sensitive mail and packages. Individuals that are designated as mailbox key holders can collect mail for their areas, and employees can collect mail addressed to them by showing proper identification.  If you have questions about who can pick up for your area please contact businessservices [at] stedwards.edu.  

Mail delivery to mailboxes and smart lockers will resume on Monday, August 3rd. 

Q: What should I do if I have a package on the way? Will I receive an email notification when my package arrives?

A: Individuals should track their shipped packages using the tracking numbers provided by the delivery courier (USPS, UPS, FedEx, DHL, etc.). Due to limited staff, emails will not be sent to notify staff and faculty of a package arrival. For packages not yet delivered, we recommend that you reroute them to your remote work location if possible and appropriate. If orders are for office supplies or items intended for use on-campus and not necessary during the period of remote instruction and remote operations, you are welcome to have them stored at the Mail Services Office for the time being.

Q: What if I cannot get to campus to collect my package during remote operations? 

A: No items for individuals listed as a resident student or university employee will be returned to sender during this time. Mail and packages will be stored in the Operations Building until collected or delivered upon the return to normal operations.

Q: I am a staff or faculty member that received an email stating that I have an item in the locker system in the Quick Dip, but I am now working remotely. What do I do?

A: All packages from the locker system have been collected and will be held in the Mail Services office located within the Operations Building. These items can be picked up at the Mail Services Office during normal operating hours.

Q: What are my options for payment at the Mail Services office?

A: The Mail Services office strongly encourages employees to pay via PCard. For those without PCards, orders can be placed by providing a FOAPAL.  

We have set up a list of Shipping and Postage FOAPALs for each area/department for those that do not know where their shipping and postage projects are normally charged. It is strongly encouraged that you confirm the FOAPAL with your supervisor.  Please contact businessservices [at] stedwards.edu with any FOAPAL updates or questions.