Life at a university is busy and often stressful. There’s not much time to deal with technology snafus.
That’s why we’re here. The Office of Information Technology supports St. Edward's in all things tech-related and works with students, faculty and staff to ensure campus hardware and software is working for them.
Our main mission is making sure the tools you use on a day-to-day basis just work, with no frustration and no fixing on your part. Our four teams do this in a number of ways, from one-on-one assistance at the Help Desk to back-end maintenance on systems and servers you need but never see.
You can get help anytime — even outside of Help Desk hours — with our online Support Center, where you can:
- find both "how-to" and "fix-it" articles for common issues
- submit a support case to our behind-the-scenes experts
- chat real-time with Help Desk staff (during business hours)
- get the latest updates on campus technology
Tools that work don't mean much unless they're the right tools. An important part of our jobs is making sure our community has the technology they need to teach, to learn and to handle all kinds of university business.
To that end, we routinely ask for feedback and partnership when evaluating and selecting new technology or making updates to existing systems and services. A key way we manage this is through groups like the Teaching, Learning and Technology Roundtable (TLTR), which examines ways technology can improve what happens in the classroom and beyond its walls.
2019 TLTR Faculty Survey
The Teaching, Learning and Technology Roundtable wants to hear from faculty about their technology practices and interests. The survey will be open Jan. 7-Feb. 10, and will be emailed to contract and adjunct faculty.
As you're probably well aware, technology doesn't stand still for long. We're always on the lookout for new tools and new ways of doing things that make sense for St. Edward's. Most often, you'll see this in the way our Global Learning Ecosystem expands.