Student Complaint Process

Policy on Student Complaint Resolution Processes

An academic community strives for excellence by encouraging an atmosphere of collaboration, collegiality, and integrity. 

St. Edward's University is committed to treating all members of the campus community fairly and respectfully in an environment that encourages resolution of most concerns through discussion that leads to mutual understanding. Policies applying to students are published annually in the St. Edward's University Code of Student Conduct and in the Undergraduate and Graduate Bulletins. Policies applying to Faculty are published in the Faculty Manual. Policies applying to all employees are published in the Employee Handbook (both found on MyHilltop). 

Please see the following processes for registering complaints:

• Academic/Classroom Concerns - to report a concern involving a class, consult the Student Complaint Resolution Policy in the Academic Bulletin;
• Academic/Grade Appeal - to file an appeal of a final course grade, consult the Appeal of Final Course Grade process in the Academic Bulletin;
• Academic Integrity - policy and appeal process can be found in the Academic Bulletin;
• Administrators, Staff, and/or Third-Party Contracts Concerns: This Employee of Concern form will go to Human Resources and will then be directed to the appropriate parties for review. The complainant will receive information regarding next steps.
• Bias - to report a concern about behavior that is threatening, harassing, intimidating, discriminatory, or hostile in nature and targeting an identity or group affiliation;
• Conduct - to file a concern or complaint regarding a student's behavior that may violate the Code of Student Conduct;
• Disability - to report a concern involving ADA compliance;
• Title IX - to report a concern about behavior that may constitute sexual discrimination;
• If you have no affiliation with the university and wish to communicate a concern, please email HR@stedwards.edu. 

Complaints to External Organizations

For complaints regarding online programs or instruction that have not been satisfactorily addressed through the established institutional channels set forth in the Student Complaint and Resolution Process, the student may follow the Texas Higher Education Coordinating Board complaint process after internal resources have been exhausted.

If the internal resources have been exhausted and the complaint is not satisfactorily resolved, the student may file a complaint with the Texas Higher Education Coordinating Board and/or the institution's accrediting agency. Please see the contact information for relevant agencies: